All products made by Mervin Mfg have a one year warranty against manufacturer’s defect. This is provided by us for those products sold through Mervin’s Authorized Dealers only. It covers defects in materials and workmanship. This does not cover normal wear and tear, excessive abuse by riding things other than snow, or impacts due to your steering problems. You must keep your sales receipt when you purchase a Mervin Mfg. product. This is your proof of purchase and you will need to show this if you need to warranty your product. It is good for the original purchaser only and is void if your product is purchased from another person or unauthorized dealer. This would include Craig’s List, EBAY, etc. There is a list of Authorized Dealers on each brand’s website.
If you think you may have defective product take it back to the shop where you purchased it or an authorized Mervin dealer. They can take a look at it and help you determine the best course of action. They will call the warranty department at Mervin and get a RETURN AUTHORIZATION (RA) NUMBER so that the board can be sent to Mervin and inspected. If you purchased your board from an authorized internet dealer you can contact the warranty department and arrange to send the board back to Mervin Mfg. ANY WARRANTIES SENT TO MERVIN MUST BE ACCOMPANIED BY A SALES RECEIPT AND AN RETURN AUTHORIZATION NUMBER. As with any consumer item, ie; electronics, machinery, etc, you must have a sales receipt to show proof of purchase. Sorry, no exceptions.
BEFORE CONTACTING WARRANTY PLEASE VISIT THE WARRANTY FREQUENTLY ASKED QUESTIONS PAGE
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